
Check for updates.
Please always check that you are using the very latest version of Onyx before contacting support. 90% of all support calls are cured just by updating your installation
Please always check that you are using the very latest version of Onyx before contacting support. 90% of all support calls are cured just by updating your installation
Check the online manual.
Please check the online manual (in particular the FAQ section) to see if your problem is addressed in there. Note, the online manual is for Version 1, we're currently working on the manual for Version 2.
Check our support forum.
Search on our support forum.
Email us.
If all else fails please send us an email to support@jewelsoft.co.uk detailing what your problem is. To help us provide the best service please always include the version of the software you are using, your operating system and pc details and anything else that you think may be helpful, in short the more information the better.


















